Terms & Conditions, Cancellation, Refund & Service Delivery Policy

Effective: 26 August 2026

1. Services offered

CKBWSAS is a multi-service provider offering Cleaning & Hygiene, Laundry, Security, Car Wash, Waste Management, Landscaping, Facilities Management and related support services, including service enquiries, quotations, bookings, job management, invoicing and secure online payment through the CKBWSAS Service Hub. The exact scope, frequency, location, price and service date are confirmed in the applicable quotation, booking, job card, service agreement or invoice.

2. Quotations and bookings

Quotations remain valid until their stated expiry date and are subject to availability and final scope confirmation. A booking or service instruction becomes confirmed once CKBWSAS records acceptance and any required purchase order, deposit or payment has been received or otherwise agreed.

3. Service delivery / fulfilment

Services are performed at the location and on the date/time confirmed in the booking, quotation, job card or service agreement. Customers must provide reasonable access, accurate site information and any agreed facilities required to perform the service. Where circumstances outside reasonable control affect delivery, CKBWSAS will communicate with the customer and arrange a reasonable revised service time. Goods or consumables, where included, are delivered or made available as stated in the applicable quotation/order.

4. Cancellations and rescheduling

Customers should request cancellation or rescheduling as early as reasonably possible through the Service Hub or CKBWSAS contact channel. Any cancellation or handling charge will only be applied where it was disclosed/agreed and is permitted by applicable law, taking into account work already performed, goods specially ordered, commitments made and reasonable costs incurred. CKBWSAS may reschedule where service cannot safely or lawfully be performed.

5. Refunds

Refund requests are assessed against the applicable quotation/agreement, the service or goods already supplied, and South African consumer law where applicable. Approved refunds will ordinarily be returned to the original payment method where practicable. Duplicate or clearly erroneous payments should be reported promptly. Processing time can depend on the payment provider and banking institution.

6. Payments

Online payments may be processed securely by an authorised payment service provider such as Payfast. CKBWSAS does not require customers to disclose their payment-card PIN or online-banking password to CKBWSAS. Amounts, due dates and payment terms are stated on the applicable quotation or invoice.

7. Customer responsibilities

Customers must provide accurate information, lawful instructions, safe and reasonable access to service locations, and notify CKBWSAS promptly of material changes affecting the work. Customer-approved variations may change scope, price or timing and will be recorded.

8. Complaints and service queries

Service, cancellation, refund and payment queries can be submitted through CKBWSAS Service Hub or by email to servicehub@ckbwsas.co.za. Please include the relevant customer, enquiry, quotation, job or invoice reference where available.

9. Privacy

Personal and account information is processed for service delivery, billing, account administration, security, support and lawful business purposes, subject to applicable South African data-protection requirements.

10. Applicable law

These terms are governed by the laws of the Republic of South Africa. Nothing in these terms removes a right or remedy that cannot lawfully be excluded.

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